Next Step Bionics & Prosthetics, Inc. understands the nagging questions on your mind about prosthetic care and life as an amputee. It is our hope that this list of answers to frequently asked questions aids you and your family. Feel free to contact us if you would like more specific information.
If you are the parent of a child with limb difference, please also refer to the FAQ’s on our Next Step Kids page.
Q: Does my insurance pay for prosthetic services?
A: Generally, insurance carriers pay for most of our services. Our administrative staff is highly knowledgeable in the ever-changing health insurance industry and strives to get you the coverage that you deserve. Every effort is made to meet your specific financial situation and guide you through the insurance process.
Q: Do I need a physician’s prescription for a prosthesis?
A: A prescription from your doctor is required by Next Step and your insurance before a prosthesis is fabricated or certain supplies are ordered. We work with you and your physician to guarantee proper treatment and help you have the highest quality of life.
Q: What sets Next Step apart from other prosthetic facilities?
A: At Next Step, we know that we are forming potentially lifelong relationships, and we treat patients individually. Using a teamwork approach, prosthetists, assistants, technicians, and administration work together to provide the best prosthetic care possible. Next Step combines a personal approach to healthcare with the latest technology to help patients lead productive lives. Our advanced fitting techniques, on-site fabrication labs, and quick turnaround times set us apart from other facilities. Having amputees on staff to assist in the prosthetic process also makes Next Step unique.
Q: Can I contact you if I face an amputation in the near future?
A: The most important thing to have before an amputation is peace of mind. By coming to tour a Next Step facility, meet the staff, and view examples of componentry and materials, you can see what the future holds, learn about life after amputation, understand the prosthetic process, and know what services are available. Our patients tell us that such opportunities positively affect their pre- and post-operative experiences.
Q: How soon after surgery can I be fit with a prosthesis?
A: Your physician ultimately determines when you are ready to proceed with a prosthesis. Next Step requires a prescription from a medical doctor to begin the fabrication of a prosthesis. Our prosthetists consult with physicians regarding prosthetic care and any issues that may affect treatment outcomes. At Next Step, evaluations and consultations are always free of charge. For more about the prosthetic process, click here.
Q: How many amputees does Next Step have on staff?
A: Next Step currently has five amputees on staff, two in the Warwick office, one in the Newton office and two in the Manchester office. The insight and inspiration that these staff members bring to our company and communities are vital for the success of our patients. Their knowledge about life as amputees and their firsthand experiences are invaluable resources to those we serve.
Q: What are some of the resources that Next Step offers amputees?
A: Next Step takes a personal and total approach to healthcare for amputees. We not only provide a casual, comfortable environment for patients to interact with each other during appointments, but we also encourage our patients to try different things and stay as active as possible. Next Step organizes, sponsors, and volunteers at special events that bring amputees together. Please see our Find Support page for a list of organizations, groups, and activities that are available regionally and nationally. You can get connected and stay in touch with Next Step through our blog and social media too.
Q: How long does it take for a prosthesis to be fabricated?
A: Because all three Next Step facilities have fabrication labs onsite, work can be completed quickly and efficiently. We fit our patients with check sockets on the same day as their casting appointments, and we craft additional check sockets if necessary, in order to ensure that patients are comfortable. We usually say that it takes two weeks until the final prosthesis is delivered to the patient. However, we are able to craft a prosthesis quickly if an expedited situation arises. Specific time frames are also dependent upon the number of check sockets, any at-home trial periods, and medical documentation requirements. Regardless, Next Step communicates with you throughout the process to make your care as seamless as possible.
Q: Can I connect with other Next Step patients of my age and amputation level?
A: We provide various opportunities for patients and families to relate with each other through appointments, special events, activities, and online resources. Next Step serves a diverse group of patients, and as a result, there are many people in the Next Step family who understand what you are going through. Specific patients let us to use their names on a regular basis for those who want more information about the company and about life as an amputee. These patients or family members are willing to share their stories as a way to encourage others. Due to HIPAA requirements, we always seek permission from both parties before connecting them.
Q: Are Next Step’s prosthetic professionals and facilities certified?
A: Next Step, its prosthetists, and its assistants are members in good standing with the American Board of Certification in Orthotics and Prosthetics. Our staff is given the resources necessary to meet and maintain continuing education requirements. To benefit our patients, we consistently attend meetings and seminars that concentrate on relevant topics, including prosthetic advancements and billing procedures.
Q: Do I get to choose my prosthetic provider for treatment?
A: You do indeed have a choice. Since prosthetic care is lifelong and prosthetic devices are a medical specialty with which few are acquainted, we believe that taking the time to make an informed decision is important. There are many differences among prosthetic facilities, and amputees and their families need to weigh the options. Next Step offers no-obligation consultations to amputees who wish to learn more about our unique approach.
Q: Can I access the latest bionic and prosthetic technologies?
A: We seek to equip patients with the most advanced technologies, and our prosthetists, assistants, and technicians are trained in these advancements. Next Step often hosts demonstrations that patients are welcome to attend. Amputees on staff beta-test a variety of options on the market, and we can arrange personal trials of componentry for our patients as well. When considering these devices, your overall health, activity level, lifestyle goals, and insurance plan are taken into consideration. Please consult with a Next Step prosthetist to determine what is right for you.