Yes! We are an essential medical service, our doors are open and we are accepting new patients.
Please note that COVID-19 screening questions will be asked either at the time that you make your appointment or during our appointment reminder call 2 days prior to your visit. The questions include but are not limited to:
• Have you experienced any COVID-19 or cold like symptoms in the last 48 hours?
• Any fever or chills, new or unexplained cough or shortness of breath, new or unexplained loss of taste or smell?
• Have you been exposed to someone with COVID-19 or suspected to have COVID-19 in the last 10 days?
If you answer yes to any of these questions, your appointment will be rescheduled until you are feeling better or once it has been more than 10 days since exposure.

We would love to be able to work with you! However, due to insurance rules, this will be dependent on what type of appointment is needed virtually. Please reach out to us, and we will gladly see what is available for you!

Yes, Next Step welcomes any patient from around the country to experience our first-class patient care. Next Step will be happy to escort you to our office from your plane, recommend hotels based on your budget and recommend points of interest for your families to enjoy during your trip.

Patients should bring their identification, insurance cards, and existing prosthesis and/or orthosis if you have one already.

Your physician ultimately determines when you are ready to proceed with a prosthesis. Next Step requires a prescription from a medical doctor to begin the fabrication of a prosthesis. Our prosthetists consult with physicians regarding prosthetic care and any issues that may affect treatment outcomes. At Next Step, evaluations and consultations are always free of charge.

Many changes in the healthcare industry have occurred in the past few years. Medicare, Medicaid, and many other insurance companies now have far more extensive paperwork requirements. Next Step works diligently to protect our patients to ensure no financial surprises. We take the extra effort to explain the process in full and regularly follow up with our patients until we have full authorization to deliver a device.

Because we have fabrication labs onsite, work can be complete quickly and efficiently. We fit our clients with check sockets on the same day as their casting appointments, and we craft additional check sockets if necessary, in order to ensure that clients are comfortable. we usually say that it takes two weeks until the final prosthesis is delivered to the client. However, we are able to craft a prosthesis quickly if an expedited situation arises. Specific time frames are also dependent upon the number of check sockets, any at-home trial periods, and medical documentation requirements. Regardless, Next Step communicates with you through the process to make your care as seamless as possible.

All our prosthetists are members in good standing with The American Board for Certification in Orthotics, Prosthetics, and Pedorthics (ABC) and/or The Board of Certification/Accreditation (BOC). Our staff is given the resources necessary to meet and maintain continuing education requirements. To benefit our patients, we consistently attend meetings and seminars that concentrate on relevant topics, including prosthetic advancements and billing procedures.

Generally, insurance carriers pay for most of our services. Our administrative staff is highly knowledgeable in the ever-changing health insurance industry and strives to get you the coverage that you deserve. Every effort is made to meet your specific financial situation and guide you through the insurance process.

We seek to equip you with the most advanced technologies, and our prosthetists, assistants, and technicians are trained in these advancements. Next Step often hosts demonstrations that our patients are welcome to attend. Amputees on staff beta-test a variety of options on the market, and we can arrange personal trials of componentry for our patients as well. When considering these devices, your overall health, activity level, lifestyle goals, and insurance plans are taken into consideration. Please consult a Next Step prosthetist to determine what is right for you.

Yes, but we prefer patients to have appointments so that we can be prepared to serve you the best way possible.

Yes. A prescription from your doctor is required by Next Step and your insurance before a prosthesis and/or orthosis is fabricated or certain supplies are ordered. We work with you and your physician to guarantee proper treatment and help you have the highest quality of life.

At Next Step, we know that we are forming potentially lifelong relationships, and we treat patients individually. using a teamwork approach, prosthetists, orthotists, assistants, technicians, and administration work together to provide the best prosthetic and orthotic care possible. Next Step combines a personal approach to healthcare with the latest technology to help patients lead productive lives. our advanced fitting techniques, on-site fabrication labs, and quick turnaround times set us apart from other facilities. Having amputees on staff to assist in the prosthetic process also makes Next Step unique.

The most important thing to have before an amputation is peace of mind. By coming to tour a Next Step facility, meet the staff, and view examples of componentry and materials, you can see what the future holds, learn about life after amputation, understand the prosthetic process, and know what services are available. Our patients tell us that such opportunities positively affect their pre- and post-operative experiences.

Next Step takes a personal and total approach to healthcare for amputees. We not only provide a casual, comfortable environment for patients to interact with each other during appointments, but we also encourage you to try different things and stay as active as possible. Next Step organizes, sponsors, and volunteers at special events that bring amputees together. Check out our Network page.

We provide various opportunities for clients and families to relate with each other through appointments, special events, activities, and online resources. Next Step serves a diverse group of clientele, and as a result, there are many people in our family who understand what you are going through. Specific patients let us use their names on a regular basis for those who want more information about life as an amputee. These patients or family members are willing to share their stories as a way to encourage others. Due to HIPPA requirements, we always seek permission from both parties before connecting them.

Yes! You do have a choice. Since prosthetic care is lifelong and prosthetic devices are a medical specialty with which few are acquainted, we believe that taking the time to make an informed decision is important. There are many differences between prosthetic facilities, and amputees and their families need to weight the options. Next Step offers no-obligation consultations to amputees who wish to learn more about our unique approach.

Although the prosthesis itself is very durable, the liners, sleeves, socks, and other supplies wear out and usually need to be replaced a couple of times each year. Because the custom socket interface must fit well, periodic adjustments are required, and replacement is necessary as the child grows. The happens about as often as a child outgrows shoes.

Next Step wants children to be as active and social as possible. Sometimes this involves modifications to their prostheses, but generally, most activities are possible for children with limb differences. We work with our pediatric patients and their families to make their goals accessible and provide Next Step Kids with chances to excel.

For younger children, their super powers are play and imagination. At Next Step, we tap into those naturally healing qualities by offering our children the option of creating custom character sockets. When children can get excited about their new limb, they experience a new level of comfort and security which translates to better mobility. Older children and teens have different self-expression needs. We work with each patient individually to customize and fit a prosthesis that integrates into their life and mobility needs.

Most prostheses are water-resistant; so getting it wet by accident is not an issue. However, a standard prosthesis should not be submerged our used for bathing or swimming. As a result, Next Step fits prostheses that are specially designed for water use. This is just one of the many products and technologies for children.

Sometimes a prosthesis can be uncomfortable to wear, but it should never hurt your child. That is why we schedule regular follow-up appointments for our prosthetists to watch the fit as the child grows. We ask parents to contact us right away with any concerns about a child’s prosthesis or residual limb.

Prostheses are custom-made, and upon evaluating the child and discussing goals, the intended use, and any likes or dislikes, we can create a prosthetic device to meet the criteria. Some children or parents prefer a prosthesis that looks as natural as possible, but a lot of children want their prostheses personalized with custom laminations that reflect their personalities. Recent examples of these patterns include SpongeBob, the Boston Celtics, flames, frogs, and more!